Microsoft Teams Enterprise Update
October 2026
Calling · Meetings · Collaboration · Intelligent Spaces
  • Teams Phone Agent Is GA — An AI Receptionist on Your Phone Line, Billed by the Call
  • Azure Communication Services Retires as a Standalone Product
  • Deepfake Detection Is Coming to Teams Meetings
  • Teams Events Licensing: Business vs Enterprise, Who Gets What
  • 10 Teams Quick Hits
  • 6 Teams Phone Quick Hits
  • 8 Intelligent Spaces Quick Hits
LogitechSupported by Logitech · logitech.com/business
Empowering.CloudMicrosoft Teams Enterprise Update · October 20261 / 38

Teams Phone Agent Is GA — An AI Receptionist, Billed by the Call

  • GA from 30 September: FAQs from your files, appointment booking, transfers with AI notes, 60+ languages, after hours · MC1482800
  • ⚠️ Billed in Copilot Credits by call duration and capabilities used — needs Teams Phone, a resource account and a spending policy
  • Queues app supervisor dashboard in public preview (Premium); Copilot Studio voice agents in Frontier, billed separately; certification still AudioCodes only
  • Teams Fireside Chat, 8 October: Mahendra Sekaran and Michael Harbut, Microsoft, on exactly this — link in the description
Teams blog — Help your customers get answers and support with Teams Phone Agent · Set up Teams Phone Agent — Learn · Teams voice agents — Learn · Fireside Chat 8 Oct
Empowering.CloudMicrosoft Teams Enterprise Update · October 20262 / 38

Thanks to Logitech
This Month's Benefactor

  • Rally Bar 2: MDEP, built-in occupancy sensors
  • Rally System 2 Pro: RoomMate 2 Pro + AI Camera Pro
  • Rally Speaker 2 Pro / Max: Sound Shape audio
  • Tap IP 2 and Tap Scheduler 2: MDEP
  • Logitech Link: AV over standard network cable
Logitech next-gen video collaboration, 8 Oct · Logitech press release, 30 Sep · What's New in Teams Aug–Sep 2026 — certified devices
Empowering.CloudMicrosoft Teams Enterprise Update · October 20263 / 38

New on Empowering.Cloud

Chandra Chivukula, VP Engineering, Microsoft — Teams as an agentic platform · Watch / listen

How to troubleshoot Teams with Call Quality Dashboard, hands-on with Microsoft · Watch / listen · YouTube

Securing your organisation for Microsoft 365 Copilot — governance, Purview and DLP · Watch

Neat Pad Gen 2 and Pad Pro explained, with Graham Walsh · Watch

Unified call quality monitoring across Teams, Webex, Zoom and operator — Pure IP Observability · Watch

Empowering.CloudMicrosoft Teams Enterprise Update · October 20264 / 38

Upcoming Events

Empowering.CloudMicrosoft Teams Enterprise Update · October 20265 / 38

Queues App Grows Up: Shared Call History, Voicemails, Premium Trial

  • Shared call history is GA: Unresolved / In progress / Resolved status, 45-day reporting, authorised users manage queues without admin rights · MC1471792
  • Auto attendant shared voicemails land in the Queues app; Copilot Chat sidecar and intelligent recaps on recorded queue calls
  • Admins can customise the recording and transcription notification strings for Teams calls
  • ⚠️ Trial: 10+ active call-queue members Apr–Jun earns 500 Teams Premium trial licences in TAC; 50% active use may earn 50% off a year of Premium from March 2027
Teams blog — Resolve customer issues faster with Queues app · What's New in Teams Aug–Sep 2026
Empowering.CloudMicrosoft Teams Enterprise Update · October 20266 / 38

Azure Communication Services Retires as a Standalone Product

  • No new sign-ups for retiring services from 23 October 2026; standalone retirement 30 September 2028
  • Not impacted: Teams interop, Teams Phone, Teams Phone Extensibility, Click-2-Call for Teams voice apps
  • Retiring: ACS Direct Routing, PSTN Direct Offer, Chat, Rooms
  • Microsoft: "prioritize deeply integrated communication experiences within Microsoft platforms, specifically Teams, Dynamics 365, and Azure, while working with leading CPaaS providers to fill gaps"
  • Contact-centre and ISV products built on ACS need a plan — ask your vendors which path they are on
Azure retirement notice · ACS retirement and breaking changes guide — Learn · Tony Redmond, 29 Sep
Empowering.CloudMicrosoft Teams Enterprise Update · October 20267 / 38

Deepfake Detection Is Coming to Teams Meetings

  • Third-party synthetic audio and video detection — certified providers analyse meeting media and "send detection signals to Teams" for in-meeting controls · GA November · Roadmap 573451
  • Microsoft's caveat: "Synthetic media detection is performed by the third-party provider. Microsoft Teams provides the platform integration"
  • Impersonation Protection — Teams "surfaces warnings and risk indicators" on deceptive participants and organisers · GA Nov · Roadmap 573157
  • Granular Conditional Access for selected sensitive meetings · GA Nov · Roadmap 571879
  • Users can report suspicious guest invitations to IT; no detection provider is named yet, so ask your meeting-security vendors · Roadmap 571297
Empowering.CloudMicrosoft Teams Enterprise Update · October 20268 / 38

Teams Events Licensing: Foundational vs Advanced — Who Gets What

  • Event features follow the organiser's base licence, not an add-on — two tiers on Learn
  • Foundational (Business, Frontline, Students, Essentials): run webinars and town halls, basic registration, chat, Q&A, attendance report, 1,000 engaged
  • Advanced (E1/E3/E5/E7, Faculty, Premium Legacy): polls, custom emails, waitlist, production tools, RTMP-In, eCDN, 1080p, engagement reports, 3,000 engaged
  • ⚠️ New Teams Premium adds nothing for events — "assign organizers an eligible Teams Enterprise license" · MC1479512
  • New `AllowEngagementReport` events policy does not inherit customised meeting-policy values · MC1473161
Teams events licensing overview — Learn · Attendee Capacity Pack — Learn · April licensing blog
Empowering.CloudMicrosoft Teams Enterprise Update · October 20269 / 38

Teams Events Licensing: Who Gets What

LicenceTierEngaged attendees
Business Basic, Standard, PremiumFoundational1,000
F1, F3Foundational1,000
A1 · A3/A5 for StudentsFoundational1,000
Teams EssentialsFoundational1,000
Office 365 E1, E3, E5Advanced3,000
Microsoft 365 E3, E5, E7Advanced3,000
A3/A5 for FacultyAdvanced3,000
Teams Premium Legacy (bought before 1 Apr 2026)Advanced until term ends3,000 → 100,000
New Teams Premiumadds nothing—
  • View-only events: 10,000 for everyone; above 3,000 engaged needs an Attendee Capacity Pack (to 100,000)
Teams events licensing overview — Learn · Attendee Capacity Pack — Learn
Empowering.CloudMicrosoft Teams Enterprise Update · October 202610 / 38
10
Teams
Quick Hits
Empowering.CloudMicrosoft Teams Enterprise Update · October 202611 / 38

⚠️ Graph API Access to Meeting Transcripts Is Now Off by Default

1/10
  • `EnableGraphTranscriptAccess` is live and defaults to off: Graph-powered apps and agents cannot read meeting transcripts until you turn it on · MC1393806
  • Tony Redmond: Microsoft "does not want agents to have free rein over meeting transcripts without explicit tenant buy-in" — think ChatGPT and Claude connectors · Office 365 for IT Pros
  • The app also needs `OnlineMeetings.Transcripts.Read.All`, app-only auth and an application access policy; Graph only resolves meetings with the new join-URL format
  • Flip it under Meetings in TAC, or `Set-CsTeamsMeetingConfiguration -EnableGraphTranscriptAccess $true`
Teams Meeting Transcripts Get New Control for Graph API Apps — Tony Redmond
Empowering.CloudMicrosoft Teams Enterprise Update · October 202612 / 38

⚠️ Legacy Teams Retention Policies Stop Covering Copilot

2/10
  • Teams-scoped retention policies that implicitly covered Copilot interactions become Teams-only
  • Create a Copilot-workload retention policy or lose retain/delete coverage · GA Oct · MC1481313 · Roadmap 571306
Empowering.CloudMicrosoft Teams Enterprise Update · October 202613 / 38

Copilot Leaves the Teams Chat List

3/10
  • From mid-October the Copilot app in the app bar is the only entry point; conversations and deep links are preserved · MC1479502
  • Ask Copilot from any message or selected text, with the context attached
Empowering.CloudMicrosoft Teams Enterprise Update · October 202614 / 38

Video Recap: a Narrated Highlight Reel of the Meeting You Missed

4/10
  • AI voiceover plus video snippets, 23 languages across 31 regional variants
  • Recap language can be switched after the fact with a translation button
Video recap — Support
Empowering.CloudMicrosoft Teams Enterprise Update · October 202615 / 38

⚠️ External Chat File Sharing On by Default From Late October

5/10
  • Paperclip and drag-and-drop arrive in federated 1:1, group and meeting chats; files go to the sender's OneDrive and Teams assigns permissions
  • Only tenants that never touched the policy are flipped · MC1479514
  • Opt out: `Set-CsTeamsFilesPolicy -Identity Global -FileSharingInChatsWithExternalUsers Disabled`
Tony Redmond, 2 Oct
Empowering.CloudMicrosoft Teams Enterprise Update · October 202616 / 38

Profanity Filtering in Transcripts Becomes an Admin Meeting Policy

6/10
  • New meeting-policy setting; masking stays on by default, organiser-policy based · GA Oct · MC1478003 · Roadmap 570467
Empowering.CloudMicrosoft Teams Enterprise Update · October 202617 / 38

One Install Flow for Apps and Agents Across Both Admin Centers

7/10
  • Installation changes made in either admin center now apply across Teams, Outlook and Microsoft 365 Copilot
  • Teams admin center starts recommending agents for apps you already run · MC1481316
Empowering.CloudMicrosoft Teams Enterprise Update · October 202618 / 38

⚠️ Defender User Reporting in Teams: On by Default 25 October

8/10
  • Users can report suspicious messages, calls and meetings to Defender for Office 365; reports route to your configured submission destination unless you opt out · MC1478463
Empowering.CloudMicrosoft Teams Enterprise Update · October 202619 / 38

Security Detection Report Lands in Teams Admin Center

9/10
  • One view of impersonation, malicious URLs and weaponisable file-type detections, exportable (What's New, 1 Oct)
  • Advanced Hunting gains a `MessageContents` table for Teams messages · MC1474106
  • Admins can customise the blocked file-type list · GA Nov · Roadmap 571298
What's New in Teams Aug–Sep 2026
Empowering.CloudMicrosoft Teams Enterprise Update · October 202620 / 38

Cross-Tenant Meeting Audit Records for Every Tenant

10/10
  • Participant-level audit records for your own users in meetings another organisation hosted; each record says whether the organiser was inside or outside your tenant · MC1441774
Audit log activities — Teams, footnote 14 — Learn · What's New in Teams Aug–Sep 2026
Empowering.CloudMicrosoft Teams Enterprise Update · October 202621 / 38
6
Teams Phone
Quick Hits
Empowering.CloudMicrosoft Teams Enterprise Update · October 202622 / 38

Intelligent Call Delegation Gets a Date: November

1/6
  • AI answers your incoming calls, gathers context, lets you decide whether to pick up, books follow-ups via Bookings
  • GA November 2026, needs Teams Phone + Copilot · Roadmap 565216
  • The Phone Agent idea, for one person's line
Empowering.CloudMicrosoft Teams Enterprise Update · October 202623 / 38

Call Delegation: Call Lock and Delegate Join Alerts

2/6
  • A delegator can lock an active call so delegates cannot join or resume · MC1429012 · Roadmap 567306
  • Optional warning tones when a delegate joins or resumes
  • Customisable recording/transcription notification strings in Teams admin center
Empowering.CloudMicrosoft Teams Enterprise Update · October 202624 / 38

Call History Upgraded: 100 Records Becomes 3,000

3/6
  • Missed calls and voicemails merge into one entry
  • History grows from 100 records to 3,000 or six months · GA Nov · MC1485056
  • Multi-line users get a tab per line for history, voicemail and recordings · MC1484013
Empowering.CloudMicrosoft Teams Enterprise Update · October 202625 / 38

⚠️ Teams Phone Mobile Default Flips to the Native Dialler

4/6
  • Incoming calls on SIM-enabled Teams Phone Mobile numbers default to the native dialler instead of the Teams app
  • Set `MobileDialerPreference` in `CsTeamsMobilityPolicy` to keep Teams · MC1472597
Empowering.CloudMicrosoft Teams Enterprise Update · October 202626 / 38

⚠️ Get-CsCallQueue Loses Its Real-Time Statistics Line Mid-October

5/6
  • The calls-waiting count disappears from the cmdlet output
  • Scripts, runbooks and wallboards that parse it will break · MC1326261
Empowering.CloudMicrosoft Teams Enterprise Update · October 202627 / 38

Cancelled: Built-In AI Interpreter for Calls on Teams Phone Devices

6/6
  • Marked Cancelled on the roadmap on 22 Sep, was due October · Roadmap 553594
  • Interpreter agent in meetings and on Rooms on Android is unaffected
Empowering.CloudMicrosoft Teams Enterprise Update · October 202628 / 38
8
Intelligent Spaces
Quick Hits
Empowering.CloudMicrosoft Teams Enterprise Update · October 202629 / 38

⚠️ Update Teams Devices Before EWS Retires

1/8
  • Devices below the minimum lose calendar sync as Exchange Web Services retires · MC1486288
  • Teams mobile too: iOS 8.9.0+, Android 1416+ · MC1440980
  • Rooms on Android September build removes the EWS dependency
  • Google Workspace ↔ Teams calendar sync is unsupported from October · MC1462469
Empowering.CloudMicrosoft Teams Enterprise Update · October 202630 / 38

⚠️ Finish the Move to the Pro Management Portal — Now October

2/8
  • Teams admin center device management decommissions in October (Sep video said by 30 Sep)
  • TAC health-alert rules retire late Oct and rules, history and webhooks are not migrated · MC1469551 · MC1448373
  • Rooms on Windows 5.7.112.0: app updates now come only via the Pro Management portal, no more Microsoft Store
  • Review Conditional Access for Android devices · MC1478962
Unified device management in PMP — Learn · Teams Rooms release notes
Empowering.CloudMicrosoft Teams Enterprise Update · October 202631 / 38

Rooms on Android: New Gallery View, Interpreter, Google Meet Join

3/8
  • Build 1449/1.0.96.2026249711 — modernised Gallery view
  • Interpreter agent on Rooms on Android (Pro)
  • Two-way Direct Guest Join with Google Meet
  • Town hall event-group chat and SIP/H.323 calling via partner (Pro)
Rooms on Android release notes
Empowering.CloudMicrosoft Teams Enterprise Update · October 202632 / 38

Zero-Touch Provisioning for MDEP Devices — "Similar to Autopilot for Windows"

4/8
  • PMP → Planning → Android Devices: add devices by MAC (or CSV, up to 500), generate a 24-hour six-digit code, the installer types it on the device, then you sign in the device account remotely
  • Rooms on Android, panels and phones; needs Admin Agent 855 or later; SIP devices stay in TAC for now; no bulk remote sign-in yet
  • MDEP.2026.15.1 (March) calls it "an Autopilot-like, light-touch device enrollment and provisioning experience"; OEMs confirm readiness per product — check your vendor
Enroll and provision Teams Android devices in PMP — Learn · MDEP.2026.15.1 release notes — Zero Touch Enrollment · Teams Android device management app release notes
Empowering.CloudMicrosoft Teams Enterprise Update · October 202633 / 38

Room Optimisation Mode Replaces Shared Display Mode

5/8
  • Laptop-driven huddle rooms: Teams auto-selects room peripherals, enables speaker recognition, disables voice isolation; replaces shared display mode · MC1400830 · MC1442609 · Roadmap 564912
  • Pro Management portal now compares join times between Teams Rooms and BYOD rooms and recommends actions (Pro + Shared Space licences)
What's New in Teams Aug–Sep 2026 — Workplace
Empowering.CloudMicrosoft Teams Enterprise Update · October 202634 / 38

Panels Become Desk Hubs, and Can Hide Organiser Names

6/8
  • Teams panels show desk availability and let visitors book on the device (Teams Shared Space licence)
  • "Show organizer name" toggle on panels from early Oct · MC1484010
Empowering.CloudMicrosoft Teams Enterprise Update · October 202635 / 38

Faces and Names: People Labels Mid-November, Express Face Enrolment

7/8
  • IntelliFrame people labels on Rooms on Windows for enrolled participants · MC1419798
  • Users opt in to a face profile from their own camera in eligible meetings; admin on/off · Roadmap 570846
  • Enhanced IntelliFrame AI data channel slips to January 2027 · Roadmap 564969
Empowering.CloudMicrosoft Teams Enterprise Update · October 202636 / 38

Certified This Month

8/8
  • Logitech Zone Vibe Pro for Business — boomless headset, Certified for Teams incl. Premium Microphone for Open Office, launched 30 Sep
  • Rooms and panels: Neat Pad Gen 2, Yealink MP66W, Q-SYS RoomSuite Collaboration Bar, Shure IntelliMix Room Kits 30/50/70/80, Barco ClickShare Hub Pro with Huddly, DTEN D7X AI Board
  • Audio: Shure MXA925 and MXW neXt bundles, EPOS IMPACT 1000 range
What's New in Teams Aug–Sep 2026 — certified devices · Zone Vibe Pro for Business — Logitech
Empowering.CloudMicrosoft Teams Enterprise Update · October 202637 / 38

Thanks, and See You Next Month

  • Thanks again to Logitech, this month's Benefactor · logitech.com/business
  • The newsletter is the written version with every link and MC number — M365 Perspective
  • events.empowering.cloud — every upcoming event in one place
  • All reference links and the presentation are on Empowering.Cloud